CalaBar & Grill

Reviews about CalaBar & Grill

• 5 / 5

  By RaeAna Alexander
  We went on a Monday with happy hour dedicated to Hair Stylists, Barbers, and Bikers. Great drink specials. Amazing food and drinks were perfect! The vibe is upscale but laid back. Black owned!!!!! CLEAN!!! Even the cloth napkins smell freshly laundered. Affordable and fresh food!! Jasmine, the waitress was very nice and accommodating!!! I will definitely be back!!
  April 19, 2017
• 5 / 5

  By Brian Richardson
  This is an excellent restaurant. The food is very tasty and I love that they are always reinventing their cuisine which makes for a exhilarating eating experience. Service is always on point and friendly even during some busy nights. That is a sign of great management. I have brought many of my friends there on different nights and we always come away with a great experience. Thank you to the Calabar and Grill family.
  March 13, 2017
• 5 / 5

  By Love Customer Service
  We we went to this great restaurant yesterday and even thou they were super busy and i forgot to make reservation they gave us Exceptional Service. The drinks were delicious a nice mix of quality liquors. I suggest the Four Play if u like sweet drinks and Side Car for something stronger. The appetizer was conch fritters and they were fried to perfection and not greasy. Now onto the entree THE BEST FISH AND GRITS I HAVE EVER HAD! Also we tried the seafood special that was also very good. Shannon was our waitress and her customer service was OUTSTANDING! We will definately be coming here on a regular basis. SIDE NOTE: JAZZ EVERY SATURDAY.
  December 17, 2016
• 1 / 5

  By N R
  I was there to meet a friend who likes this restaurant and recommended that we meet there. I arrived approximately 6:15pm and was told I can sit anywhere as there were no patrons at the time. I chose a seat and ordered a cocktail. My friend arrived approx 6:30 at which time we were told that a party was reserved and moved us to the seat closest to the band area. My friend was not hungry and ordered a cocktail; I ordered a meal. After eating my meal; my friend decided to order something to eat, another cocktail and a meal to go for her husband. We were asked to move again as the table was now reserved!!! We asked to speak to the manager; Carrie came to the table, said she was the manager and basically told us if we wanted to stay then we have to pay a $5 cover charge each! Wow! The audacity and a complete insult to your customers! Is this your practice? To charge customers who are dining a cover charge? We were embarrassed and ashamed for Cala Bar, a neighborhood bar and restaurant that my friend supports and I was intending to do the same. I am sending this review to provide you an opportunity to do some service recovery to avoid bad reviews!!!!
  Thanks, Saddened Customer
  
  Respond to Owner's response:
  
  First, your response must be independent of your staff's account as the facts were presented in my complaint and not in your response.
  Second, at no point and time did any staff gave me the aforementioned option to sit until the large
  reservation arrived!
  The facts are as followed:
  •we were moved after my friend arrived and only at that time , first time, we were told that there was a party when he moved us
  •if this was true then he had the opportunity to move us to an appropriate seat as a large reservation was expected!
  •it was not 2 hours and more!
  •guests arrived before I completed my meal as while I was eating one of your patrons interrupted my meal with a hustle to support his organization (the flier was left on your table) as I was offended by the rude interruption
  •my friend ordered a meal (jerk chicken), another drink for herself and a meal to go for her husband
  •my friend then cancelled her order!after our interaction with you!
  •when we asked to speak to a manager we expected a reasonable solution but not to be charged a band fee as we were not complete with our dining!
  •if by saying we would not move after meeting your disrespectful and surprised response was 'rude and unreasonable' then my apology is extended to you because our intent was not to be rude and unreasonable but to express our frustration in our Friday evening dining in the neighborhood
  •in fact your attitude was disrespectful and insulting to customers!
  •my friend (not me) said, no, we would not move as I sat there horrified of your action!!!
  •I will continue to eat in other places other than neighborhood restaurants
  •my experience at Cala Bar has provided me a lasting negative opinion that I will share openly
  Thanks
  October 22, 2016